Refund Policy
Refund Policy
At NDZ Global Empire, we strive to provide excellent service to all our customers. If you encounter any issues with your rental experience, please review our refund policy below:
Cancellation Policy
- Cancellations made 2 days in advance are eligible for a full refund.
- Cancellations made within 2 days of the reservation start time may be subject to a cancellation fee.
Refund Eligibility
- Refunds are issued for cancellations made within the specified timeframe.
- Refunds are processed using the original payment method.
Processing Time
Refunds are typically processed within 7 business days of cancellation approval.
Damage or Late Return
Additional charges may apply for damage to the vehicle or late return, and these charges may be deducted from the refundable amount.
Exceptions
In cases of extenuating circumstances, such as documented emergencies or natural disasters, exceptions to the refund policy may be considered upon review.
Contact Us
For refund inquiries or to request a cancellation, please contact our customer service team at +60 16-443 8627 during business hours.
Policy Updates
NDZ Global Empire reserves the right to update or modify the refund policy as needed. Any changes will be communicated to customers through our website or other appropriate channels.
By engaging with our services, you agree to adhere to the terms outlined in this refund policy. If you have any questions or concerns, please don’t hesitate to reach out to our customer service team. For inquiries or concerns regarding our privacy practices, contact us at:
NDZ Global Empire
Email: admin@ndzcarrental.com